All Systems Operational

About This Site

SECURITY BULLETIN


There has been a recent uptick in phishing attacks targeting financial services companies. Out of an abundance of caution, we strongly recommend that customers take steps to prevent account compromises.

Multifactor authentication is required for all Onfido dashboard access, and we are continuing to evaluate additional safeguards available to customers while enabling access for your administrators. We recommend that all customers implement SSO (see set up instructions here), use strong passwords, and review your user accounts regularly.

If you have questions, reach out to your account rep or our support team at identity-support@entrust.com

Uptime over the past 90 days. View historical uptime.
Europe (onfido.com) Operational
90 days ago
99.97 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Applicant Form Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
99.97 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Watchlist Operational
90 days ago
100.0 % uptime
Today
Identity Enhanced Operational
90 days ago
99.93 % uptime
Today
Webhooks ? Operational
90 days ago
99.95 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill ? Operational
90 days ago
100.0 % uptime
Today
QES Operational
90 days ago
99.89 % uptime
Today
Device Intelligence Operational
90 days ago
99.98 % uptime
Today
USA (us.onfido.com) Operational
90 days ago
99.66 % uptime
Today
API ? Operational
90 days ago
99.66 % uptime
Today
Dashboard ? Operational
90 days ago
99.65 % uptime
Today
Document Verification Operational
90 days ago
99.66 % uptime
Today
Facial Similarity Operational
90 days ago
99.66 % uptime
Today
Watchlist Operational
90 days ago
99.66 % uptime
Today
Identity Enhanced Operational
90 days ago
99.65 % uptime
Today
Webhooks ? Operational
90 days ago
99.66 % uptime
Today
Known faces Operational
90 days ago
99.66 % uptime
Today
Autofill ? Operational
90 days ago
99.66 % uptime
Today
Device Intelligence Operational
90 days ago
99.65 % uptime
Today
Canada (ca.onfido.com) Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
100.0 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill ? Operational
90 days ago
100.0 % uptime
Today
Device Intelligence Operational
90 days ago
100.0 % uptime
Today
JS SDK Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 27, 2025

No incidents reported today.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
QES/OTP performance is degraded
Resolved - This incident has been resolved.
Oct 20, 20:22 UTC
Identified - We are experiencing degraded performance with QES and OTP services due to an ongoing issue involving AWS and our OTP provider. Our teams are actively working to resolve the situation and restore optimal functionality as soon as possible.
Oct 20, 14:48 UTC
Outage in the US region
Postmortem - Read details
Oct 24, 09:34 UTC
Resolved - This incident is now resolved.

We apologize for the disruption caused. A detailed postmortem will follow once we've concluded our investigations.
Oct 20, 20:19 UTC
Update - Report processing has recovered over the past 40 minutes, and all services are stabilizing.

We are continuing to monitor.
Oct 20, 19:32 UTC
Update - AWS are reporting progressive improvements. We are intermittently processing a limited number of transactions, but our services remain unstable.
Oct 20, 18:48 UTC
Monitoring - Some AWS services are showing signs of intermittent recovery, but disruption remains widespread and our services remain critically impacted.

We continue to monitor the situation.
Oct 20, 17:22 UTC
Update - In the latest update from AWS, multiple services continue to be impacted. In particular, network connectivity issues are still preventing us from servicing requests.

We continue to monitor the situation.
Oct 20, 15:13 UTC
Identified - The incident has regressed, and we are now facing another outage.

Since 14:13 UTC, we have not been able to receive requests or process reports.

We continue to monitor the situation with AWS.
Oct 20, 14:29 UTC
Update - Continued issues with our hosting provider, AWS, have resulted in recurring problems and our US service is experiencing degraded performance.

We continue to investigate this issue.
Oct 20, 13:54 UTC
Investigating - We are currently investigating this issue.
Oct 20, 13:45 UTC
Increased turnaround time for document check processing in the EU region
Postmortem - Read details
Oct 22, 14:16 UTC
Resolved - This issue is now resolved: Increased turnaround time for document check processing in the EU region


We take a lot of pride in running a robust, reliable service and we're working hard to make sure this does not happen again. A detailed postmortem will follow once we've concluded our investigation.
Oct 20, 13:07 UTC
Monitoring - We have implemented a fix for this issue.

We are monitoring closely to make sure the issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet, and we appreciate your patience during this incident.

We will provide an update in the next 30 minutes.
Oct 20, 12:38 UTC
Identified - The issue has been identified and a fix is being implemented.

We will provide a further update in 15 minutes.
Oct 20, 12:20 UTC
Investigating - We are currently investigating an increase in turnaround time for document check processing in the EU region.

We will provide a status update in the next 15 minutes.
Oct 20, 12:10 UTC
QES performance is affected in EU
Resolved - This incident has been resolved.
Oct 20, 12:28 UTC
Update - The OTP provider is currently facing ongoing performance issues, which are significantly impacting QES workflows.
Oct 20, 11:57 UTC
Monitoring - The OTP provider is currently impacted by an AWS outage, resulting in errors within QES workflows.
Oct 20, 09:58 UTC
Identified - The OTP provider is currently impacted by an AWS outage, resulting in errors within QES workflows.
Oct 20, 09:57 UTC
Services down in US region
Resolved - The incident is resolved. The root cause was an issue with AWS in the US region that impacted many AWS services. We will prepare and publish a post mortem in the coming days.
Oct 20, 10:07 UTC
Update - Systems are stable. We continue to monitor.
Oct 20, 09:47 UTC
Monitoring - Services have been operational since 9:26 UTC. We are monitoring the recovery.
Oct 20, 09:26 UTC
Investigating - Due to an outage with our cloud provider we were not able to receive check creation requests or process checks since shortly after 06:48 UTC. The impact was specific to the US region.

The same issue impacted StatusPage and delayed publishing this notice.

Check processing has since resumed. We are monitoring and assessing the situation.
Oct 20, 06:48 UTC
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage