All Systems Operational
Europe (onfido.com) Operational
90 days ago
99.98 % uptime
Today
API ? Operational
90 days ago
99.98 % uptime
Today
Dashboard ? Operational
90 days ago
99.96 % uptime
Today
Applicant Form Operational
90 days ago
99.99 % uptime
Today
Check Processing Operational
90 days ago
99.99 % uptime
Today
USA (us.onfido.com) Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
99.99 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Check Processing Operational
90 days ago
100.0 % uptime
Today
Canada (ca.onfido.com) Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
99.99 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Check Processing Operational
90 days ago
100.0 % uptime
Today
JS SDK Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 26, 2020

No incidents reported today.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020
Resolved - This issue is now resolved:

Latency in check processing.

We take a lot of pride in running a robust, reliable service and we're working hard to make sure this does not happen again. A detailed postmortem will follow once we've concluded our investigation.
Nov 23, 16:16 GMT
Update - We are still monitoring closely to make sure issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet and we appreciate your patience during this incident.

We will update at 16:15 UTC.
Nov 23, 15:55 GMT
Update - We are still monitoring closely to make sure issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet and we appreciate your patience during this incident.

We will update at 15:45 UTC.
Nov 23, 15:15 GMT
Monitoring - We have implemented a fix for this issue.

We are monitoring closely to make sure issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet and we appreciate your patience during this incident.

We'll post an update at 15:15 UTC.
Nov 23, 14:44 GMT
Update - We've currently experiencing issues that are negatively impacting latency on check processing.

Investigation is ongoing and we will update at 15:00 UTC
Nov 23, 14:31 GMT
Update - We've currently experiencing issues that are negatively impacting latency on check processing.

Investigation is ongoing and we will update at 14:30 UTC
Nov 23, 14:01 GMT
Update - We've currently experiencing issues that are negatively impacting latency on check processing

Investigation is ongoing and we will update at 14:00 UTC
Nov 23, 13:42 GMT
Update - We've currently experiencing issues that are negatively impacting latency on check processing.

Investigation is ongoing and we will update at 13:45 UTC
Nov 23, 13:30 GMT
Update - We've currently experiencing issues that are negatively impacting latency on check processing

Investigation is ongoing and we will update at 13:30 UTC
Nov 23, 13:16 GMT
Update - We've currently experiencing issues that are negatively impacting latency on check processing.

Investigation is still ongoing and we will update at 13:15 UTC
Nov 23, 13:00 GMT
Investigating - We've currently experiencing issues that are negatively impacting latency on check processing

Investigation is ongoing and we will update at 13:00 UTC
Nov 23, 12:45 GMT
Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020
Resolved - This incident has been resolved.
Nov 17, 18:03 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 17, 17:30 GMT
Identified - The issue has been identified and a fix is being implemented.
Nov 17, 17:30 GMT
Investigating - We had an internal issue with our facial checks processing for selfie and liveness. Check turnaround time is higher than usual. We are currently processing the backlog of checks created between 4:55-5:15 UTC.
Nov 17, 17:30 GMT
Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020
Resolved - This incident has been resolved. We apologize for any inconvenience this has caused.
Nov 13, 20:36 GMT
Monitoring - Our UK Identity checks are being processed successfully on the secondary provider. We continue to monitor the performance.
Nov 13, 18:44 GMT
Update - We are still contacting our primary UK Identity checks provider. In the meantime we have fallen back to our secondary provider. Our next update will be in 30 minutes. Thank you for your patience.
Nov 13, 18:08 GMT
Identified - We have identified an issue causing degraded performance affecting some of our clients using UK Identity checks. We are contacting our provider to fix it as soon as possible. In the meantime we have fallen back to our secondary provider. Our next update will be in 30 minutes. Thank you for your patience.
Nov 13, 17:38 GMT
Nov 12, 2020

No incidents reported.