This incident has been resolved. We have confirmed that the fix has solved the underlying error and delays no longer occur.
We will publish a Post Mortem in the next working days explaining what happened.
Sorry for any inconvenience this has caused.
Feb 17, 14:05 GMT
A fix has been implemented and we are monitoring the results.
Feb 17, 13:53 GMT
The issue has been identified. Current latency and error rate are almost back to normal values.
We will continue monitoring. We will update provide a new update in 10m.
Feb 17, 13:50 GMT
We are seeing an increased error rate and latency increase across all endpoints of the onfido API in the European region.
We are investigating and will update in 5minutes.
Feb 17, 13:42 GMT