All Systems Operational
Europe (onfido.com) Operational
90 days ago
99.97 % uptime
Today
API ? Operational
90 days ago
99.99 % uptime
Today
Dashboard ? Operational
90 days ago
99.99 % uptime
Today
Applicant Form Operational
90 days ago
99.99 % uptime
Today
Check Processing Operational
90 days ago
99.92 % uptime
Today
USA (us.onfido.com) Operational
API ? Operational
Dashboard ? Operational
Check Processing Operational
JS SDK Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Watchlist KYC maintenance Oct 19, 11:00-17:00 BST
Onfido's data partner for Watchlist KYC (not full) will be down for scheduled maintenance on the 19th October 2019 from 10:00 am until 4:00 pm UTC.

During this time, Onfido’s Watchlist KYC checks will not complete and will remain in the 'pending' status. After the scheduled maintenance, Onfido will re-run any checks which are pending.
Onfido's Watchlist Full checks will continue as normal.

You can keep up to date with the status of our platform at any time by subscribing to status.onfido.com. If you have any questions, feel free to get in touch with us at client-support@onfido.com. We apologise for any inconvenience this may cause.
Posted on Oct 2, 11:52 BST
Past Incidents
Oct 17, 2019

No incidents reported today.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019
Resolved - This issue is now resolved. All services have returned to full functionality.
Oct 7, 18:20 BST
Monitoring - We have implemented a fix for this issue.

We are monitoring closely to make sure issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet and we appreciate your patience during this incident.
Oct 7, 18:05 BST
Investigating - The applicant form and dashboard in our EU region are currently unavailable to some users. We are investigating at the moment and will update as soon as we find out more.
Oct 7, 18:00 BST
Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.