Partial System Outage
Europe (onfido.com) Major Outage
90 days ago
99.63 % uptime
Today
API ? Operational
90 days ago
99.91 % uptime
Today
Dashboard ? Major Outage
90 days ago
99.49 % uptime
Today
Applicant Form Operational
90 days ago
99.98 % uptime
Today
Check Processing Operational
90 days ago
99.15 % uptime
Today
USA (us.onfido.com) Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
99.99 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Check Processing Operational
90 days ago
100.0 % uptime
Today
Canada (ca.onfido.com) Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Check Processing Operational
90 days ago
100.0 % uptime
Today
JS SDK Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 12, 2020

No incidents reported today.

Aug 11, 2020

No incidents reported.

Aug 10, 2020

No incidents reported.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020
Resolved - All check creation through the API is currently working without any issue.

A detailed postmortem will follow once we've concluded our investigation.
Aug 7, 15:12 BST
Monitoring - A fix has been implemented for this issue. We're observing timeouts and validation error rates returning to normal.

We're continuing to monitor and investigate root cause.
Aug 7, 13:43 BST
Investigating - Some customers have reported timeouts on check creation through the API in our European region (api.onfido.com).

We are currently investigating this issue and will update when the impact is verified.
Aug 7, 13:22 BST
Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020
Resolved - The issue has been resolved and checks are being processed normally.
Jul 31, 02:59 BST
Update - We are continuing to monitor for any further issues.
Jul 31, 02:59 BST
Monitoring - We have found and resolved the root cause and are currently monitoring.
Jul 31, 02:48 BST
Investigating - We are currently investigating check processing delays on US.
Jul 31, 02:09 BST
Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.