Onfido Status

All Systems Operational

Dashboard Operational

Applicant Form Operational

API Operational

Check Processing Operational

JS SDK Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Uptime

Fetching

Past Incidents

Apr 26, 2019

No incidents reported today.

Apr 25, 2019

No incidents reported.

Apr 24, 2019

No incidents reported.

Apr 23, 2019

No incidents reported.

Apr 22, 2019

No incidents reported.

Apr 21, 2019

No incidents reported.

Apr 20, 2019

Slow delivery of webhook messages

Resolved - This issue is now resolved and webhook delivery has returned to normal.
Apr 20, 14:47 BST

Monitoring - We have implemented a fix for this issue. We are monitoring closely to make sure this issue has been resolved and everything is working as expected.

Please bear with us while we get this feature back on its feet; we appreciate your patience during this incident.
Apr 20, 14:31 BST

Identified - The issue has been identified and a fix is being implemented.

We will provide a further update at 14:30 UTC
Apr 20, 14:16 BST

Update - We are still investigating to determine the cause of instability.
We will update at 14:15 UTC
Apr 20, 14:02 BST

Investigating - We've currently experiencing issues that are negatively impacting the speed of webhook delivery. This is particularly impacting webhook message retries

We will update at 14:00 UTC
Apr 20, 13:45 BST

Apr 19, 2019

No incidents reported.

Apr 18, 2019

No incidents reported.

Apr 17, 2019

No incidents reported.

Apr 16, 2019

Increased latency on API endpoints

Resolved - API latency is back to normal.

We apologise for the disruption this period of instability has caused.
Apr 16, 15:01 BST

Monitoring - API latency is returning to normal. We will provide an update at 15:00 BST as we continue monitoring.
Apr 16, 14:45 BST

Investigating - We’re investigating an elevated API latency. We will provide an update at 14:45 BST as we investigate further.
Apr 16, 14:21 BST

Apr 15, 2019

No incidents reported.

Apr 14, 2019

Compute instability

Resolved - This issue is now resolved and the cluster is operating normally.
A detailed postmortem will follow once we've concluded our investigation.
Apr 14, 05:30 BST

Monitoring - The cause for instability was identified and fixed. We are now monitoring. We will update at 04:30am UTC.
Apr 14, 05:01 BST

Update - We are still investigating to determine the cause of instability. We will update at 04:30am UTC
Apr 14, 04:29 BST

Update - We are still investigating to determine the cause of instability. We will update at 03:30am UTC
Apr 14, 03:27 BST

Update - We are still investigating to determine the cause of instability. We will update at 02:30am UTC
Apr 14, 03:12 BST

Update - We are still investigating to determine the cause of instability. We will update at 02:00am UTC
Apr 14, 01:57 BST

Investigating - We're currently experiencing some compute instability in one of our clusters.
We are currently investigating and will update at 01:00 am UTC.
Apr 14, 01:33 BST

Apr 13, 2019

No incidents reported.

Apr 12, 2019

Elevated error rate affecting API

Resolved - This issue is now resolved and the service is operating normally.

A detailed postmortem will follow once we've concluded our investigation.
Apr 12, 10:34 BST

Monitoring - We have implemented a fix for this issue.

We are monitoring closely to make sure issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet and we appreciate your patience during this incident.
Apr 12, 09:47 BST

Identified - We have identified the issue causing the intermittent 502 errors on our API and working on a fix.

We will provide a further update at 10:00 BST
Apr 12, 09:35 BST

Update - We have managed to reduce the error rates as we investigate the intermittent 502 errors on our API.
We will provide an update at 10:00BST as we investigate further.
Apr 12, 09:24 BST

Investigating - We are currently investigating an issue where requests to our API are not being processed due to errors.
Apr 12, 08:45 BST