All Systems Operational

Uptime over the past 90 days. View historical uptime.
Europe (onfido.com) Operational
90 days ago
99.98 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Applicant Form Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
100.0 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Watchlist Operational
90 days ago
99.98 % uptime
Today
Identity Enhanced Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill Operational
90 days ago
100.0 % uptime
Today
QES Operational
90 days ago
99.85 % uptime
Today
Device Intelligence Operational
90 days ago
100.0 % uptime
Today
USA (us.onfido.com) Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
100.0 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Watchlist Operational
90 days ago
99.98 % uptime
Today
Identity Enhanced Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill Operational
90 days ago
100.0 % uptime
Today
Device Intelligence Operational
90 days ago
100.0 % uptime
Today
Canada (ca.onfido.com) Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
100.0 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill Operational
90 days ago
100.0 % uptime
Today
Device Intelligence Operational
90 days ago
100.0 % uptime
Today
JS SDK Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 18, 2026

No incidents reported today.

Jun 17, 2026
Electronic signature increased TaT
Resolved - The QES tasks TaT is back to normal.
Jun 17, 09:23 UTC
Monitoring - Our provider was able to fix the issue and we don't get any error when contacting them.

The TaT of QES tasks is back to normal.

Monitoring the situation to make sure the errors don't come back.
Jun 17, 08:48 UTC
Update - We're working closely with our provider to find the reason of the remaining errors.

The error rate contacting our provider is stable and the impact on the QES task TaT is under control.
Jun 17, 08:17 UTC
Update - Our provider's error rate dropped significantly. The TaT of QES tasks is now close to the usual value.
Jun 17, 06:50 UTC
Update - Our provider is still working on fixing the issue.
We're monitoring the impact and we're making sure to keep the TaT as low as possible, considering the situation.
Jun 17, 06:19 UTC
Update - Our provider is actively working on fixing the issue.
Jun 17, 05:30 UTC
Identified - One of our providers is still experiencing issues, resulting in higher TaT for electronic signature tasks.
Jun 17, 04:59 UTC
Jun 16, 2026
Electronic signature high TaT
Resolved - The service is operational again.
Jun 16, 23:17 UTC
Update - Our provider is still not able to answer to all requests, resulting in longer-than-usual electronic signature task processing time.
Jun 16, 22:52 UTC
Identified - Our electronic signature tasks are taking more time to complete because one of our providers is doing some maintenance.
Jun 16, 22:19 UTC
Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026
Partial outage for Watchlist reports
Resolved - This incident has been resolved.
Jun 6, 15:49 UTC
Monitoring - The issue has been fixed, and the reports are being processed correctly. We are still monitoring the service.
Jun 6, 15:05 UTC
Identified - We identified the issue and are implementing a fix.
Jun 6, 14:36 UTC
Investigating - Some Watchlist search search profiles are not working correctly the impacted reports are not being processed. We are investigation the root cause.
Jun 6, 14:08 UTC
Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

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