Partial System Outage
Europe (onfido.com) Major Outage
90 days ago
99.79 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
99.97 % uptime
Today
Applicant Form Major Outage
90 days ago
99.19 % uptime
Today
Check Processing Operational
90 days ago
100.0 % uptime
Today
USA (us.onfido.com) Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Check Processing Operational
90 days ago
100.0 % uptime
Today
Canada (ca.onfido.com) Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Check Processing Operational
90 days ago
100.0 % uptime
Today
JS SDK Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Canada Infrastructure Maintenance Apr 25, 06:00-07:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Mar 24, 11:01 GMT
Scheduled - Dear Customer,

At Onfido we’re committed to providing a secure, reliable, and seamless experience for you and your customers.

We wanted to inform you that we will be undertaking essential maintenance on the Onfido Canada platform on 25th April between 2am-3am EDT.

During this time, Onfido’s platform (including the Onfido Dashboard, API and SDK) will be unavailable and it will not be possible to submit Onfido checks or to access customer information via Onfido’s platform.

We understand that business growth is a key priority and we apologise for the inconvenience.

Please refer to our official documentation for error handling on https://documentation.onfido.com

Here you will find a dedicated FAQ https://go.onfido.com/outage-faq
Mar 22, 12:23 GMT
US Infrastructure Maintenance May 2, 06:00-07:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Mar 24, 11:05 GMT
Scheduled - Dear Customer,

At Onfido we’re committed to providing a secure, reliable, and seamless experience for you and your customers.

We wanted to inform you that we will be undertaking essential maintenance on the Onfido US platform on 2nd May between 2am-3am EDT.

During this time, Onfido’s platform (including the Onfido Dashboard, API and SDK) will be unavailable and it will not be possible to submit Onfido checks or to access customer information via Onfido’s platform.

We understand that business growth is a key priority and we apologise for the inconvenience.

Please refer to our official documentation for error handling on https://documentation.onfido.com

Here you will find a dedicated FAQ https://go.onfido.com/outage-faq
Mar 22, 12:32 GMT
EU Infrastructure Maintenance May 9, 01:00-02:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Mar 24, 11:32 GMT
Scheduled - Dear Customer,

At Onfido we’re committed to providing a secure, reliable, and seamless experience for you and your customers.

We wanted to inform you that we will be undertaking essential maintenance on the Onfido EU platform on 9th May between 2am-3am GMT+1 / 8th May between 9pm-10pm EDT

During this time, Onfido’s platform (including the Onfido Dashboard, API and SDK) will be unavailable and it will not be possible to submit Onfido checks or to access customer information via Onfido’s platform.

We understand that business growth is a key priority and we apologise for the inconvenience.

Please refer to our official documentation for error handling on https://documentation.onfido.com

Here you will find a dedicated FAQ https://go.onfido.com/outage-faq
Mar 22, 12:36 GMT
Past Incidents
Apr 10, 2021

No incidents reported today.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021

No incidents reported.

Mar 31, 2021

No incidents reported.

Mar 30, 2021

No incidents reported.

Mar 29, 2021

No incidents reported.

Mar 28, 2021

No incidents reported.

Mar 27, 2021

No incidents reported.