Onfido Status

All Systems Operational

API Operational

Dashboard Operational

Applicant Form Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Uptime

Fetching

Dashboard Uptime

Fetching

Past Incidents

May 21, 2018

No incidents reported today.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

Degraded facial check processing

Postmortem - Read details
May 21, 11:27 BST

Resolved - Service has been restored for both the standard and video variants of the facial similarity report.

We are continuing to monitor accuracy and investigate the root cause; a post-mortem will follow.
May 18, 07:31 BST

Monitoring - Service has been restored for the standard variant of the facial similarity report.
The video variant of the facial similarity report is still affected. We're working on a fix for this. Next update expected within 24h.
We are continuing to monitor the underlying cause.
May 17, 23:02 BST

Identified - We have identified the underlying issue and are working on a fix.
May 17, 21:39 BST

Investigating - We are currently investigating inconsistent algorithmic behaviour affecting accuracy of face matching
May 17, 19:19 BST

May 16, 2018

No incidents reported.

May 15, 2018

API and Dashboard Availability Issues

Resolved - This incident has been resolved.
May 15, 16:46 BST

Monitoring - Service has been restored. We are continuing to monitor the underlying cause.
May 15, 16:12 BST

Identified - We have identified the underlying issue and are working on a fix. Expected update at 16:15 BST.
May 15, 16:04 BST

Investigating - We are currently investigating availability issues on the API and Dashboard.
May 15, 15:57 BST

May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018

No incidents reported.

May 10, 2018

No incidents reported.

May 9, 2018

No incidents reported.

May 8, 2018

No incidents reported.

May 7, 2018

No incidents reported.