Resolved -
This incident has been resolved.
Aug 4, 10:38 BST
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 4, 10:36 BST
Update -
All affected Known Faces reports have be rerun.
Aug 4, 10:36 BST
Investigating -
We have now successfully rolled back a change that caused increased processing times in Known Faces reports, causing them to be placed into a withdrawn state. We are now in the process of recovering affected reports. Ongoing reports should now be back to normal.
Aug 4, 10:19 BST