All Systems Operational
Europe (onfido.com) Operational
90 days ago
99.96 % uptime
Today
API ? Operational
90 days ago
99.92 % uptime
Today
Dashboard ? Operational
90 days ago
99.97 % uptime
Today
Applicant Form Operational
90 days ago
99.94 % uptime
Today
Document Verification Operational
90 days ago
99.94 % uptime
Today
Facial Similarity Operational
90 days ago
99.96 % uptime
Today
Watchlist Operational
90 days ago
99.99 % uptime
Today
Identity Enhanced Operational
90 days ago
99.94 % uptime
Today
Right To Work Operational
90 days ago
99.96 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill ? Operational
90 days ago
99.96 % uptime
Today
QES Operational
90 days ago
99.96 % uptime
Today
USA (us.onfido.com) Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
100.0 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Watchlist Operational
90 days ago
99.99 % uptime
Today
Identity Enhanced Operational
90 days ago
99.97 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill ? Operational
90 days ago
100.0 % uptime
Today
Canada (ca.onfido.com) Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
100.0 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill ? Operational
90 days ago
100.0 % uptime
Today
JS SDK Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 8, 2024

No incidents reported today.

Nov 7, 2024
Resolved - The issue is now solved.
Nov 7, 22:07 UTC
Monitoring - The cancellation rate is back to normal values. We're monitoring the situation to make sure the issue is fixed.
Nov 7, 21:55 UTC
Investigating - We currently investigating an issue affecting QES capture Studio tasks, for which we see an increase of cancellation.
Nov 7, 21:34 UTC
Nov 6, 2024

No incidents reported.

Nov 5, 2024

No incidents reported.

Nov 4, 2024
Resolved - This incident has been resolved.
Nov 4, 15:57 UTC
Update - The new compute capacity has been fully provisioned and there is no more delays in check processing.
Nov 4, 15:49 UTC
Monitoring - We have implemented a fix for this issue.

We are monitoring closely to make sure issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet and we appreciate your patience during this incident.

Nov 4, 15:49 UTC
Update - New compute capacity is still being added. There is still a delay to see new data in the Dashboard but that delay is slowly reducing.
Nov 4, 15:21 UTC
Update - The Dashboard should now load properly. However customers will experience a delay to view new data in the Dashboard.
We are working with our infrastructure provider to provision more capacity to fix the dashboard reporting performance.

Nov 4, 14:33 UTC
Identified - Due to an infrastructure issue, our EU Dashboard has delays in showing new and existing checks in the Checks list.
We have identified the problem and working on a solution right now.

Nov 4, 14:18 UTC
Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024

No incidents reported.

Oct 30, 2024

No incidents reported.

Oct 29, 2024

No incidents reported.

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.