All Systems Operational
Europe (onfido.com) Operational
90 days ago
99.84 % uptime
Today
API ? Operational
90 days ago
99.98 % uptime
Today
Dashboard ? Operational
90 days ago
99.95 % uptime
Today
Applicant Form Operational
90 days ago
99.98 % uptime
Today
Check Processing Operational
90 days ago
99.44 % uptime
Today
USA (us.onfido.com) Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
99.99 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Check Processing Operational
90 days ago
100.0 % uptime
Today
Canada (ca.onfido.com) Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
99.99 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Check Processing Operational
90 days ago
100.0 % uptime
Today
JS SDK Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
AWS Infrastructure Upgrade Oct 25, 05:00-11:00 BST
Please note that we will be performing scheduled maintenance to upgrade our Amazon Web Services Servers on the following date/times:

European Servers
When: October 25th, 5AM - 8AM BST / 12AM - 3AM EDT

United States/Canada Servers
When: October 25th, 8AM - 11AM BST / 3AM - 6AM EDT

During this time you may experience a disruption in service and/or increased latency or error rates.

We thank you for your understanding and are sorry for any inconvenience this may cause.
Posted on Sep 26, 18:31 BST
Past Incidents
Oct 1, 2020
Resolved - All checks are being completed within the expected values. We apologize for any inconvenience this has caused.
Oct 1, 19:46 BST
Monitoring - Starting at 16:30 UTC we experience some delays in completing checks. The issue is now solved and overall delays are decreasing. We will update you once delays have completely subsided
Oct 1, 18:19 BST
Sep 30, 2020

No incidents reported.

Sep 29, 2020

No incidents reported.

Sep 28, 2020

No incidents reported.

Sep 27, 2020

No incidents reported.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

No incidents reported.

Sep 24, 2020

No incidents reported.

Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020
Resolved - This issue is now resolved.
Sep 17, 07:38 BST
Monitoring - We have implemented a fix for this issue.

We are monitoring closely to make sure issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet and we appreciate your patience during this incident.
Sep 17, 05:50 BST
Investigating - Our EU dashboard is currently unavailable.

We are investigating and will provide an update at 4:30 UTC.
Sep 17, 05:20 BST