All Systems Operational
Uptime over the past 90 days. View historical uptime.
Europe (onfido.com) Operational
90 days ago
99.98 % uptime
Today
API ? Operational
90 days ago
99.96 % uptime
Today
Dashboard ? Operational
90 days ago
99.96 % uptime
Today
Applicant Form Operational
90 days ago
99.99 % uptime
Today
Check Processing Operational
90 days ago
100.0 % uptime
Today
USA (us.onfido.com) Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Check Processing Operational
90 days ago
100.0 % uptime
Today
Canada (ca.onfido.com) Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Check Processing Operational
90 days ago
100.0 % uptime
Today
JS SDK Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 16, 2021

No incidents reported today.

May 15, 2021

No incidents reported.

May 14, 2021

No incidents reported.

May 13, 2021

No incidents reported.

May 12, 2021
Delays in Document checks processing times in all regions
Resolved - This issue is now resolved and our backlog has been cleared.

We take a lot of pride in running a robust, reliable service and we're working hard to make sure this does not happen again. A detailed postmortem will follow once we've concluded our investigation.
May 12, 20:58 BST
Monitoring - We have applied the fix to all regions. We are currently monitoring and working through our check backlog.
May 12, 17:19 BST
Identified - We have identified the root cause and applying a fix to all regions now.

We will provide another update in 15 minutes
May 12, 17:16 BST
Investigating - We're currently experiencing delays in document checks processing times


We will provide an update in 15 minutes
May 12, 17:01 BST
May 11, 2021

No incidents reported.

May 10, 2021
API Elevated Error Rate
Resolved - This issue is now resolved.

We take a lot of pride in running a robust, reliable service and we're working hard to make sure this does not happen again. A detailed postmortem will follow once we've concluded our investigation.
May 10, 17:06 BST
Monitoring - We have addressed the issue, and errors on the API have subsided. We will keep monitoring this issue.
May 10, 14:25 BST
Investigating - We're investigating an elevated error rate in accessing our API. We are working hard with our team to solve the issue as fast as possible.
May 10, 14:02 BST
May 9, 2021
EU Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
May 9, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 02:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Mar 24, 11:32 GMT
Scheduled - Dear Customer,

At Onfido we’re committed to providing a secure, reliable, and seamless experience for you and your customers.

We wanted to inform you that we will be undertaking essential maintenance on the Onfido EU platform on 9th May between 2am-3am GMT+1 / 8th May between 9pm-10pm EDT

During this time, Onfido’s platform (including the Onfido Dashboard, API and SDK) will be unavailable and it will not be possible to submit Onfido checks or to access customer information via Onfido’s platform.

We understand that business growth is a key priority and we apologise for the inconvenience.

Please refer to our official documentation for error handling on https://documentation.onfido.com

Here you will find a dedicated FAQ https://go.onfido.com/outage-faq
Mar 22, 12:36 GMT
May 8, 2021

No incidents reported.

May 7, 2021
Delays in check turn-around-times
Resolved - This issue is now resolved and our backlog has been cleared. Thank you for your patience during this incident.
May 7, 07:59 BST
Monitoring - We are currently monitoring and working through our check backlog. Please bear with us while we get back on our feet and we appreciate your patience during this incident.
May 6, 19:52 BST
Identified - We're currently experiencing issues that are negatively impacting check turn-around times across all regions and are working on fixing them.
May 6, 15:58 BST
May 6, 2021
Delays in check processing in the US
Resolved - This issue is now resolved.

We take a lot of pride in running a robust, reliable service and we're working hard to make sure this does not happen again. A detailed postmortem will follow once we've concluded our investigation.
May 6, 08:01 BST
Monitoring - We are monitoring closely to make sure issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet and we appreciate your patience during this incident.
May 5, 22:30 BST
Investigating - We are currently experiencing check processing delays in the US region. We are currently investigating.
May 5, 21:01 BST
May 5, 2021
May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021
US Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
May 2, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 07:02 BST
Update - We will be undergoing scheduled maintenance during this time.
Mar 24, 11:05 GMT
Scheduled - Dear Customer,

At Onfido we’re committed to providing a secure, reliable, and seamless experience for you and your customers.

We wanted to inform you that we will be undertaking essential maintenance on the Onfido US platform on 2nd May between 2am-3am EDT.

During this time, Onfido’s platform (including the Onfido Dashboard, API and SDK) will be unavailable and it will not be possible to submit Onfido checks or to access customer information via Onfido’s platform.

We understand that business growth is a key priority and we apologise for the inconvenience.

Please refer to our official documentation for error handling on https://documentation.onfido.com

Here you will find a dedicated FAQ https://go.onfido.com/outage-faq
Mar 22, 12:32 GMT
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