Identified - Checks undergoing manual review are currently experiencing delayed turn-around-times. We have already identified the issue and are diligently working to clear the current backlog of checks.
Sep 27, 13:20 BST
Europe (onfido.com) Degraded Performance
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
99.99 % uptime
Today
Applicant Form Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
Facial Similarity Operational
Watchlist Operational
Identity Enhanced Operational
Right To Work Operational
Check Processing Degraded Performance
USA (us.onfido.com) Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
Facial Similarity Operational
Watchlist Operational
Identity Enhanced Operational
Check Processing Operational
Canada (ca.onfido.com) Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
Facial Similarity Operational
JS SDK Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 27, 2021

Unresolved incident: Delayed check turn-around-times.

Sep 26, 2021

No incidents reported.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021
Resolved - This issue is now resolved.

We take a lot of pride in running a robust, reliable service and we're working hard to make sure this does not happen again. A detailed postmortem will follow once we've concluded our investigation.
Sep 23, 21:05 BST
Monitoring - We have implemented a fix for this issue.

We are monitoring closely to make sure issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet and we appreciate your patience during this incident.

We will provide additional updates at 20:00 UTC.
Sep 23, 19:57 BST
Update - We are continuing to work on a fix for this issue. An update will be provided at 19:00 UTC.
Sep 23, 19:00 BST
Update - We are continuing to work on a fix for this issue. An update will be provided at 18:00 UTC.
Sep 23, 18:08 BST
Identified - We have identified the root cause and are currently working on fixing the issue.
Please bear with us while we get back on our feet. We will provide additional updates at 17:00 UTC.
Sep 23, 17:36 BST
Investigating - We're currently experiencing general unavailability impacting the Dashboard, affecting all clients in the EU region.
We are currently investigating the root cause and will provide an update at 16:30 UTC.
Sep 23, 16:52 BST
Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.