This issue is now resolved. We're working hard to ensure that this does not happen again. A detailed postmortem will follow once we've concluded our investigation.
Sep 15, 18:01 BST
The issue is now resolved and the backlog of affected reports has been cleared. We will keep monitoring and issue a new update at 17:00 UTC.
Sep 15, 17:42 BST
The underlying cause was identified and we've applied a fix. The team is working on resolving the backlog of affected reports. We expect this to be finished by 17:00 UTC.
Sep 15, 17:03 BST
We are continuing to investigate this issue. We will provide an update at 16:00 UTC as we investigate further.
Sep 15, 16:05 BST
We're currently experiencing elevated error rates impacting Watchlist KYC Reports, affecting all clients. The team is investigating this issue together with our data partner. We will provide an update at 15:00 UTC as we investigate further.
Sep 15, 15:20 BST