All Systems Operational
Europe (onfido.com) Operational
90 days ago
99.97 % uptime
Today
API ? Operational
90 days ago
99.99 % uptime
Today
Dashboard ? Operational
90 days ago
99.99 % uptime
Today
Applicant Form Operational
90 days ago
99.99 % uptime
Today
Check Processing Operational
90 days ago
99.92 % uptime
Today
USA (us.onfido.com) Operational
API ? Operational
Dashboard ? Operational
Check Processing Operational
JS SDK Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Sep 17, 2019

No incidents reported today.

Sep 16, 2019

No incidents reported.

Sep 15, 2019
Resolved - This issue is now resolved. We're working hard to ensure that this does not happen again. A detailed postmortem will follow once we've concluded our investigation.
Sep 15, 18:01 BST
Monitoring - The issue is now resolved and the backlog of affected reports has been cleared. We will keep monitoring and issue a new update at 17:00 UTC.
Sep 15, 17:42 BST
Identified - The underlying cause was identified and we've applied a fix. The team is working on resolving the backlog of affected reports. We expect this to be finished by 17:00 UTC.
Sep 15, 17:03 BST
Update - We are continuing to investigate this issue. We will provide an update at 16:00 UTC as we investigate further.
Sep 15, 16:05 BST
Investigating - We're currently experiencing elevated error rates impacting Watchlist KYC Reports, affecting all clients. The team is investigating this issue together with our data partner. We will provide an update at 15:00 UTC as we investigate further.
Sep 15, 15:20 BST
Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019
Resolved - This incident has been resolved. Processing time for Document Checks is back to normal values.
Sep 9, 14:01 BST
Investigating - We currently investigating an increased processing time on Document checks.
Sep 9, 13:51 BST
Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019
Resolved - The incident has been resolved
Sep 5, 06:34 BST
Update - We continue to investigate the root causes of this incident.
Sep 5, 05:51 BST
Update - We are continuing to investigate this issue.
Sep 5, 05:03 BST
Investigating - We are currently investigating this issue.
Sep 5, 04:30 BST
Sep 4, 2019

No incidents reported.

Sep 3, 2019

No incidents reported.