Update - We continue clearing our backlog and will provide an update at 9:00 UTC
Jun 19, 08:47 BST
Update - Further investigation revealed that no Right to Work checks were affected.
We continue to clear our backlog and will provide an update at 8:00 UTC
Jun 19, 08:13 BST
Update - New checks are being processed normally and the backlog is being cleared. We will provide an additional update at 7:00 UTC.
Jun 19, 06:50 BST
Update - We are continuing to monitor. New checks are being processed normally and the backlog is currently being cleared. We will provide an additional update at 6:00 UTC.
Jun 19, 05:54 BST
Update - We will keep monitoring, new update at 5:45 UTC+1
Jun 19, 05:25 BST
Monitoring - A fix has been implemented. Check types affected were: Document Check, Facial Checks and Right to Work. We also concluded that US environment was not affected. We will keep monitoring, new update at 5:15 UTC+1
Jun 19, 04:50 BST
Update - The team is still working on fixing the identified issue. Further investigation was necessary. New update at 4:45 UTC+1
Jun 19, 04:19 BST
Identified - The issue has been identified and the team is working on resolving the issue. We will provide an update at 4:15 UTC+1.
Jun 19, 04:04 BST
Update - We are still investigating and will provide an update at 4:00 UTC+1
Jun 19, 03:46 BST
Investigating - We have identified an issue causing processing delays. We are investigating and will provide an update at 3:45 UTC+1
Jun 19, 03:37 BST
Europe (onfido.com) Degraded Performance
90 days ago
99.96 % uptime
Today
API ? Operational
90 days ago
99.96 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Applicant Form Operational
90 days ago
100.0 % uptime
Today
Check Processing Degraded Performance
90 days ago
99.89 % uptime
Today
USA (us.onfido.com) Operational
API ? Operational
Dashboard ? Operational
Check Processing Operational
JS SDK Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jun 18, 2019

No incidents reported.

Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019

No incidents reported.

Jun 11, 2019

No incidents reported.

Jun 10, 2019
Resolved - This incident has been resolved. Post-mortem to follow once we have concluded our investigations.
Jun 10, 18:55 BST
Identified - We have identified the underlying issue and are in the process of implementing a fix.

Next update will be at 19:00 UTC+1
Jun 10, 17:33 BST
Update - We are still investigating the issue. Next update at 16:30 UTC+1.
Jun 10, 16:54 BST
Investigating - We have identified an issue causing processing delays of upto 15mins. We are investigating and will provide an update at 15:45 UTC+1
Jun 10, 16:20 BST
Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 7, 2019
Resolved - The incident has been resolved. A post-mortem will follow once we have concluded our investigations.
Jun 7, 15:44 BST
Update - We are continuing to monitor any further issues. The backlog is currently clearing and we expect it to be complete in one hour. We will provide an additional update in an hour.
Jun 7, 14:55 BST
Monitoring - A fix has been successfully implemented and we are actively monitoring. We expect to be back to normal operations in 2 hours. We will provide another update in an hour,
Jun 7, 14:01 BST
Identified - We have identified an issue causing processing delays of up to 20 minutes. We are implementing a fix for this and will update this page in 15 minutes.
Jun 7, 13:45 BST
Jun 6, 2019

No incidents reported.

Jun 5, 2019

No incidents reported.