All Systems Operational
Europe (onfido.com) Operational
90 days ago
99.98 % uptime
Today
API ? Operational
90 days ago
99.99 % uptime
Today
Dashboard ? Operational
90 days ago
99.98 % uptime
Today
Applicant Form Operational
90 days ago
99.99 % uptime
Today
Document Verification Operational
Facial Similarity Operational
Watchlist Operational
Identity Enhanced Operational
Right To Work Operational
Webhooks ? Operational
USA (us.onfido.com) Operational
90 days ago
99.91 % uptime
Today
API ? Operational
90 days ago
99.82 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
Facial Similarity Operational
Watchlist Operational
Identity Enhanced Operational
Webhooks ? Operational
Canada (ca.onfido.com) Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
Facial Similarity Operational
Webhooks ? Operational
JS SDK Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 8, 2021
Resolved - The AWS infrastructure services issue is now resolved and so check processing as now returned to normal levels.

We take a lot of pride in running a robust, reliable service and we're working hard to make sure this does not happen again.
Dec 8, 03:15 GMT
Update - AWS infrastructure services are improving.

Check processing has resumed and are returning to normal levels.
Dec 8, 01:00 GMT
Update - AWS infrastructure issues in the US region remain ongoing. Due to the persistent impact of these issues, Check processing for our Clients hosted in the US region is currently unavailable.

We continue to monitor the situation in conjunction with AWS Support and will provide an update as soon as we have further information.
Dec 7, 22:46 GMT
Update - We are monitoring the return to normal processing.

We'll make an update as soon as we see things going back to normal processing.
Dec 7, 21:58 GMT
Update - We are monitoring the return to normal processing.

We'll make an update as soon as we see things going back to normal processing.
Dec 7, 19:31 GMT
Update - We are seeing evidence that the AWS infrastructure issues in the US region have started to subside.

We are monitoring the return to normal processing.

We will provide an update at 19:30 UTC.
Dec 7, 18:50 GMT
Monitoring - We are seeing evidence that the AWS infrastructure issues in the US region have started to subside.

We are monitoring the return to normal processing.

We will provide an update at 18:45 UTC.
Dec 7, 18:28 GMT
Identified - We are continuing to experience partial outage in the US region due to AWS infrastructure issues.

Next update will be provided at 18:30 UTC
Dec 7, 17:28 GMT
Investigating - We are continuing to experience partial outage in the US region due to AWS infrastructure issues.

Next update will be provided at 17:30 UTC
Dec 7, 16:46 GMT
Identified - The issue has been identified and it's related to an AWS partial outage on the US region.

This is only affecting clients on our US region.

We will provide a further update at 16:45 UTC
Dec 7, 16:19 GMT
Update - We are continuing to investigate this issue.
Dec 7, 16:00 GMT
Update - We're currently experiencing elevated error rates, impacting our US region (*.us.onfido.com), across all our products.

Initial investigations have identified upstream issues in AWS infrastructure.

We will provide an update at 16:15 UTC.
Dec 7, 15:58 GMT
Investigating - We've currently experiencing issues that are negatively impacting latency on check processing

Investigation is ongoing and we will update at 16:10 UTC
Dec 7, 15:53 GMT
Dec 7, 2021
Dec 6, 2021

No incidents reported.

Dec 5, 2021
Resolved - This issue has now been resolved. We apologize for any inconvenience this has caused.
Dec 5, 04:32 GMT
Monitoring - The fix for the Document Checks delays has worked and overall delays are decreasing. We will update you once delays have completely subsided.
Dec 5, 04:06 GMT
Investigating - We're investigating reports of delays in completing Document Checks. We are working hard to make sure that completion times return to normal.
Dec 5, 01:45 GMT
Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.