All Systems Operational
Uptime over the past 90 days. View historical uptime.
Europe (onfido.com) Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
99.99 % uptime
Today
Applicant Form Operational
90 days ago
99.97 % uptime
Today
Document Verification Operational
90 days ago
100.0 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Watchlist Operational
90 days ago
99.99 % uptime
Today
Identity Enhanced Operational
90 days ago
100.0 % uptime
Today
Right To Work Operational
90 days ago
100.0 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill ? Operational
90 days ago
100.0 % uptime
Today
USA (us.onfido.com) Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
100.0 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Watchlist Operational
90 days ago
100.0 % uptime
Today
Identity Enhanced Operational
90 days ago
100.0 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill ? Operational
90 days ago
100.0 % uptime
Today
Canada (ca.onfido.com) Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
100.0 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill ? Operational
90 days ago
100.0 % uptime
Today
JS SDK Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
EU Infrastructure Maintenance Dec 17, 2023 03:30-05:00 UTC
We will be performing a series of system upgrades, during which Onfido services in the EU instance will be unavailable.

We have selected this timeframe to limit the impact to our customers, since check volume is typically low. As no checks in the EU instance can be processed during this maintenance window, please plan accordingly and notify your end users, if applicable.
Posted on Nov 14, 2023 - 15:08 UTC
Past Incidents
Dec 10, 2023

No incidents reported today.

Dec 9, 2023

No incidents reported.

Dec 8, 2023

No incidents reported.

Dec 7, 2023

No incidents reported.

Dec 6, 2023
Limited delays in check processing
Resolved - This incident has been resolved.
Dec 6, 19:05 UTC
Update - The issue is mitigated and there is no impact. We will continue monitoring.
Dec 6, 17:02 UTC
Update - We are continuing to investigate this issue.
Dec 6, 16:00 UTC
Update - The issue is limited to EU.
We are still experiencing limited degraded performance in EU.
Dec 6, 15:15 UTC
Update - We are continuing to investigate this issue.
Dec 6, 15:05 UTC
Investigating - We've currently experiencing issues that are negatively impacting latency on check completion.

Our next update will be in 15 minutes. Thank you for your patience.
Dec 6, 14:50 UTC
Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023
US Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Nov 29, 10:01 UTC
Verifying - The maintenance operations are done. We are now monitoring the system.
Nov 29, 09:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 08:30 UTC
Scheduled - We will be performing a series of system upgrades, during which Onfido services in the US instance will be unavailable.

We have selected this timeframe to limit the impact to our customers, since check volume is typically low. As no checks in the US instance can be processed during this maintenance window, please plan accordingly and notify your end users, if applicable.
Nov 14, 15:07 UTC
Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

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