All Systems Operational

Uptime over the past 90 days. View historical uptime.
Europe (onfido.com) Operational
90 days ago
99.97 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Dashboard Operational
90 days ago
99.99 % uptime
Today
Applicant Form Operational
90 days ago
99.99 % uptime
Today
Document Verification Operational
90 days ago
99.99 % uptime
Today
Facial Similarity Operational
90 days ago
99.99 % uptime
Today
Watchlist Operational
90 days ago
99.97 % uptime
Today
Identity Enhanced Operational
90 days ago
99.99 % uptime
Today
Webhooks Operational
90 days ago
99.99 % uptime
Today
Known faces Operational
90 days ago
99.99 % uptime
Today
Autofill Operational
90 days ago
99.99 % uptime
Today
QES Operational
90 days ago
99.8 % uptime
Today
Device Intelligence Operational
90 days ago
99.99 % uptime
Today
USA (us.onfido.com) Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
100.0 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Watchlist Operational
90 days ago
99.98 % uptime
Today
Identity Enhanced Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill Operational
90 days ago
100.0 % uptime
Today
Device Intelligence Operational
90 days ago
100.0 % uptime
Today
Canada (ca.onfido.com) Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
100.0 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill Operational
90 days ago
100.0 % uptime
Today
Device Intelligence Operational
90 days ago
100.0 % uptime
Today
JS SDK Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 3, 2026

No incidents reported today.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.

Jun 24, 2026

No incidents reported.

Jun 23, 2026
QES tasks cannot complete because our provider is encountering issues.
Resolved - This incident has been resolved.
Jun 23, 03:49 UTC
Monitoring - The issue has been fixed. We're monitoring and resuming blocked QES tasks, if they can be.
Jun 23, 03:45 UTC
Update - Our provider is still experiencing issues. All QES tasks cannot complete for now.
Jun 23, 03:20 UTC
Identified - Our provider is experiencing issues. All QES tasks cannot complete for now.
Jun 23, 02:57 UTC
Investigating - We cannot complete QES tasks because our electronic signature provider is encountering issues.
Jun 23, 02:38 UTC
Jun 22, 2026
Severe service disruption across the platform in EU
Postmortem - Read details
Jul 2, 14:28 UTC
Resolved - We’re seeing recovery across our internal metrics, and processing has now returned to full capacity. At this time, the issue appears to be resolved.

Our current leading hypothesis is resource contention on a shared Amazon RDS instance that several services depend on, potentially related to a VACUUM operation running alongside a long-running job deleting a large volume of accumulated historical data. We have not yet confirmed the root cause and will continue investigating as follow-up, but service has been restored for now.

We'll be following up with a public post-mortem.
Jun 22, 17:56 UTC
Monitoring - We're currently monitoring the EU cluster after an Amazon RDS issue.
Jun 22, 17:44 UTC
Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

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