All Systems Operational

Uptime over the past 90 days. View historical uptime.
Europe (onfido.com) Operational
90 days ago
99.98 % uptime
Today
API ? Operational
90 days ago
99.99 % uptime
Today
Dashboard ? Operational
90 days ago
99.99 % uptime
Today
Applicant Form Operational
90 days ago
99.99 % uptime
Today
Document Verification Operational
90 days ago
99.98 % uptime
Today
Facial Similarity Operational
90 days ago
99.99 % uptime
Today
Watchlist Operational
90 days ago
99.99 % uptime
Today
Identity Enhanced Operational
90 days ago
99.99 % uptime
Today
Webhooks ? Operational
90 days ago
99.99 % uptime
Today
Known faces Operational
90 days ago
99.97 % uptime
Today
Autofill ? Operational
90 days ago
99.99 % uptime
Today
QES Operational
90 days ago
99.96 % uptime
Today
Device Intelligence Operational
90 days ago
99.99 % uptime
Today
USA (us.onfido.com) Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
99.99 % uptime
Today
Dashboard ? Operational
90 days ago
99.97 % uptime
Today
Document Verification Operational
90 days ago
99.99 % uptime
Today
Facial Similarity Operational
90 days ago
99.99 % uptime
Today
Watchlist Operational
90 days ago
99.99 % uptime
Today
Identity Enhanced Operational
90 days ago
99.99 % uptime
Today
Webhooks ? Operational
90 days ago
99.99 % uptime
Today
Known faces Operational
90 days ago
99.99 % uptime
Today
Autofill ? Operational
90 days ago
99.99 % uptime
Today
Device Intelligence Operational
90 days ago
99.99 % uptime
Today
Canada (ca.onfido.com) Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
100.0 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill ? Operational
90 days ago
100.0 % uptime
Today
Device Intelligence Operational
90 days ago
100.0 % uptime
Today
JS SDK Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 20, 2025

No incidents reported today.

May 19, 2025
Studio results page latency
Resolved - This incident has been resolved.
May 19, 15:26 UTC
Monitoring - A fix has been deployed and we're monitoring the result.
May 19, 14:21 UTC
Identified - The issue has been identified, we expect to have it resolved in the following minutes for live workflow runs.
May 19, 14:15 UTC
Investigating - We've identified an issue that is causing an increase in studio results page latency.
Workflow runs execution are not being affected by this incident, only results page.
May 19, 14:12 UTC
May 18, 2025
Dashboard check latency (US region)
Resolved - Incident resolved
May 18, 18:44 UTC
Monitoring - A fix was implemented, we're monitoring the result
May 18, 18:16 UTC
Identified - We observed some latency on displaying check update in dashboard. Customers may experience check display delay in the dashboard. We're currently working on the fix
May 18, 16:48 UTC
May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025
Deterioration in QES product
Resolved - Our provider has restored full service now.
QES processing back to normal.
May 8, 16:35 UTC
Update - QES requests are being processed again now.
We continue to monitor the situation.
May 8, 16:26 UTC
Update - QES processing is starting to come back now. We are continuing to monitor the situation.
May 8, 16:21 UTC
Monitoring - We are monitoring our 3rd party provider as they deal with the underlying issues
May 8, 16:15 UTC
Identified - The issue has been identified with our 3rd party provider
May 8, 16:14 UTC
Update - We are continuing to investigate this issue.
May 8, 16:04 UTC
Investigating - The QES product is currently down. Due to 3rd party provider.

We are currently monitoring the situation as it develops with our provider
May 8, 16:01 UTC
May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

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