All Systems Operational
Europe (onfido.com) Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
99.99 % uptime
Today
Applicant Form Operational
90 days ago
100.0 % uptime
Today
Check Processing Operational
90 days ago
99.98 % uptime
Today
USA (us.onfido.com) Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Check Processing Operational
90 days ago
100.0 % uptime
Today
Canada (ca.onfido.com) Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Check Processing Operational
90 days ago
100.0 % uptime
Today
JS SDK Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jun 6, 2020

No incidents reported today.

Jun 5, 2020

No incidents reported.

Jun 4, 2020

No incidents reported.

Jun 3, 2020

No incidents reported.

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020
Resolved - This issue is now resolved.

Checks are now being processed normally.
May 30, 15:00 BST
Monitoring - We have identified the problem and implemented a fix for this issue.

We are monitoring closely to make sure issue has been resolved and everything is working as expected. Please bear with us, we appreciate your patience during this incident.

We'll provide an update at 14:20UTC
May 30, 14:51 BST
Identified - We have identified the underlying issue and took the necessary actions to mitigate it. The issue is only affecting document checks. Next update at 13:50UTC
May 30, 14:38 BST
Update - We are currently investigating check delays issue. Next update at 13:30UTC
May 30, 14:00 BST
Investigating - We are currently investigating check delays issue. Next update at 13:00UTC
May 30, 13:49 BST
Resolved - Starting at 11:45am UTC we experienced delays sending webhook notifications to some customer endpoints, due to the expiry of a certificate present in many certificate chains.

The issue was resolved at 17:40pm UTC and all outstanding webhooks have now been successfully delivered.

We apologise for this disruption. We will be working on preventing similar issues in the future and will follow with a postmortem.
May 30, 11:30 BST
May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.