All Systems Operational

Uptime over the past 90 days. View historical uptime.
Europe (onfido.com) Operational
90 days ago
99.9 % uptime
Today
API Operational
90 days ago
99.9 % uptime
Today
Dashboard Operational
90 days ago
99.89 % uptime
Today
Applicant Form Operational
90 days ago
99.9 % uptime
Today
Document Verification Operational
90 days ago
99.85 % uptime
Today
Facial Similarity Operational
90 days ago
99.92 % uptime
Today
Watchlist Operational
90 days ago
99.93 % uptime
Today
Identity Enhanced Operational
90 days ago
99.91 % uptime
Today
Webhooks Operational
90 days ago
99.93 % uptime
Today
Known faces Operational
90 days ago
99.93 % uptime
Today
Autofill Operational
90 days ago
99.92 % uptime
Today
QES Operational
90 days ago
99.82 % uptime
Today
Device Intelligence Operational
90 days ago
99.93 % uptime
Today
USA (us.onfido.com) Operational
90 days ago
99.98 % uptime
Today
API Operational
90 days ago
99.98 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
99.94 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Watchlist Operational
90 days ago
100.0 % uptime
Today
Identity Enhanced Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill Operational
90 days ago
99.94 % uptime
Today
Device Intelligence Operational
90 days ago
100.0 % uptime
Today
Canada (ca.onfido.com) Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
99.97 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill Operational
90 days ago
99.98 % uptime
Today
Device Intelligence Operational
90 days ago
100.0 % uptime
Today
JS SDK Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 3, 2026
QES tasks partial outage
Resolved - We can confirm the error stopped and services are stable and operational.
Feb 3, 13:16 UTC
Monitoring - The provider fixed the issue. We can confirm our QES tasks are now processed correctly.
We'll monitor the situation to make sure the error is indeed fixed.
Feb 3, 12:46 UTC
Update - The provider is still working on a fix.
QES verification tasks may start to time out, depending on their configuration, as we passed 90 minutes of downtime.
Feb 3, 12:16 UTC
Update - The provider is still working on a fix.
Feb 3, 11:44 UTC
Update - The provider is working on a fix, QES is still suffering a partial outage.
Feb 3, 11:13 UTC
Identified - One of our provider is experiencing issues. QES capture tasks will fail and QES verification tasks will have an increase in TaT.
Feb 3, 10:42 UTC
Feb 2, 2026
QES tasks degraded performance
Resolved - QES is operational again.
Feb 2, 17:24 UTC
Update - We're now seeing the error rate decrease. Most of the QES tasks should complete.
Feb 2, 17:18 UTC
Monitoring - Our provider is slowly recovering, we expect some QES tasks to complete.
Feb 2, 16:46 UTC
Update - Our provider is still experiencing issues. All QES tasks cannot complete for now.
Feb 2, 16:15 UTC
Identified - We identified an issue with one of our provider and some QES tasks may encounter some problems.
Feb 2, 15:36 UTC
Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026
Service Degradation - Manual Tasks
Postmortem - Read details
Feb 2, 16:16 UTC
Resolved - Incident is fully resolved, manual processing is now working normally.
Manual reports will keep having an increased turn around time for a few more hours while it works through the task backlog.
Jan 28, 15:22 UTC
Monitoring - Issue found and fixed.
Increased turn around time for manual reports.
Estimated time to live manual processing is 4h.
Jan 28, 11:58 UTC
Investigating - We are currently investigating this issue.
Jan 28, 11:16 UTC
Jan 27, 2026

No incidents reported.

Jan 26, 2026
Document report processing disrupted in EU
Postmortem - Read details
Jan 30, 11:40 UTC
Resolved - Between 12:15 UTC and 12:40 UTC there was disruption to document report processing in EU. Autofill requests also saw a disruption between 12:16 UTC and 12:27 UTC. A postmortem will follow.
Jan 26, 12:00 UTC
Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026
Document Reports not being processed in US
Postmortem - Read details
Jan 30, 11:39 UTC
Resolved - This issue is now resolved:

Between 10:30 and 12:00 UTC, document reports could not be processed and autofill requests were failing in the US region. Starting from 12:00, live traffic was unaffected. From 12:00 to 12:30 UTC, pending reports were processed.

We take a lot of pride in running a robust, reliable service and we're working hard to make sure this does not happen again. A detailed postmortem will follow once we've concluded our investigation.
Jan 21, 12:34 UTC
Monitoring - We have deployed a fix. New document reports and autofill requests are being processed normally. We will rerun the earlier impacted reports.
Jan 21, 12:07 UTC
Identified - We have identified the issue as a configuration issue between services, and are working on a fix.
Jan 21, 11:49 UTC
Investigating - We have a high error rate in document report processing and autofill. Our team is investigating
Jan 21, 11:05 UTC
Document report processing disrupted in EU
Postmortem - Read details
Jan 30, 11:38 UTC
Resolved - Between 10:30 UTC and 10:47 UTC there was disruption to document report processing in EU, as a side effect of reports delayed from the earlier incident being re-processed. Further details will follow in a postmortem.
Jan 21, 10:30 UTC
Delays in Document report processing (all Regions)
Postmortem - Read details
Feb 3, 19:15 UTC
Resolved - Between 10:05 UTC and 10:18 UTC we experienced delays for a significant part of document reports, as well as errors on our Autofill product. This was due to the release of a faulty component. The release was rolled back to resolve the situation. The delayed reports backlog is being processed.
Jan 21, 10:00 UTC
Jan 20, 2026

No incidents reported.

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