All Systems Operational
Europe (onfido.com) Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
99.99 % uptime
Today
Applicant Form Operational
90 days ago
100.0 % uptime
Today
Check Processing Operational
90 days ago
100.0 % uptime
Today
USA (us.onfido.com) Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Check Processing Operational
90 days ago
100.0 % uptime
Today
Canada (ca.onfido.com) Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Check Processing Operational
90 days ago
100.0 % uptime
Today
JS SDK Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 25, 2021

No incidents reported today.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021
Resolved - Onfido's data partner for Watchlist KYC (not full) is now operational again.

All Watchlist KYC checks that were pending have been re-run and should now be completed.
Feb 18, 00:51 GMT
Monitoring - Fallback is performing correctly and we're continuing to monitor the performance.
Feb 17, 21:37 GMT
Investigating - Onfido's data partner for Watchlist KYC (not full) is experiencing issues starting on 17/02/2021 9.20pm UTC.

Some of Onfido’s Watchlist KYC checks may not complete and may remain in the 'pending' status. The fallback provider has been enabled for those clients that approved it. As soon as possible, Onfido will re-run any checks that are pending.

You can keep up to date with the status of our platform at any time by subscribing to status.onfido.com. If you have any questions, feel free to get in touch with us at client-support@onfido.com. We apologise for any inconvenience this may cause.
Feb 17, 21:32 GMT
Feb 17, 2021
Resolved - Check processing delays have subsided at 14:50 UTC.
Sorry for the delay in updating the status.
Feb 17, 17:35 GMT
Monitoring - Check processing performance has some delays. We will provide a new update at 15:00.
Feb 17, 14:10 GMT
Resolved - This incident has been resolved. We have confirmed that the fix has solved the underlying error and delays no longer occur.
We will publish a Post Mortem in the next working days explaining what happened.

Sorry for any inconvenience this has caused.
Feb 17, 14:05 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 17, 13:53 GMT
Identified - The issue has been identified. Current latency and error rate are almost back to normal values.

We will continue monitoring. We will update provide a new update in 10m.
Feb 17, 13:50 GMT
Investigating - We are seeing an increased error rate and latency increase across all endpoints of the onfido API in the European region.

We are investigating and will update in 5minutes.
Feb 17, 13:42 GMT
Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.

Feb 13, 2021

No incidents reported.

Feb 12, 2021
Resolved - Network latency fluctuation is back to normal. Check processing performance restored.
Feb 12, 18:33 GMT
Investigating - We are currently investigating network latency issues affecting some of our services. Check processing performance may be degraded.
We will post a new update on 19:00 GMT.
Feb 12, 17:56 GMT
Feb 11, 2021

No incidents reported.