Increase processing times in Known Faces reports
Incident Report for Onfido
Resolved
This incident has been resolved.
Posted Sep 20, 2022 - 15:31 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 20, 2022 - 15:09 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Sep 20, 2022 - 15:09 UTC
Investigating
We are currently investigating this issue.
Posted Sep 20, 2022 - 14:25 UTC
This incident affected: Canada (ca.onfido.com) (Known faces) and USA (us.onfido.com) (Known faces).