Dashboard unavailable

Incident Report for Onfido

Resolved

This issue is now resolved. All services have returned to full functionality.

Posted Oct 07, 2019 - 17:20 UTC

Monitoring

We have implemented a fix for this issue.

We are monitoring closely to make sure issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet and we appreciate your patience during this incident.

Posted Oct 07, 2019 - 17:05 UTC

Investigating

The applicant form and dashboard in our EU region are currently unavailable to some users. We are investigating at the moment and will update as soon as we find out more.

Posted Oct 07, 2019 - 17:00 UTC

This incident affected: Europe (onfido.com) (Dashboard, Applicant Form).