Check processing delays

Incident Report for Onfido

Resolved

This issue is now resolved.

Checks are now being processed normally.

Posted May 30, 2020 - 14:00 UTC

Monitoring

We have identified the problem and implemented a fix for this issue.

We are monitoring closely to make sure issue has been resolved and everything is working as expected. Please bear with us, we appreciate your patience during this incident.

We'll provide an update at 14:20UTC

Posted May 30, 2020 - 13:51 UTC

Identified

We have identified the underlying issue and took the necessary actions to mitigate it. The issue is only affecting document checks. Next update at 13:50UTC

Posted May 30, 2020 - 13:38 UTC

Update

We are currently investigating check delays issue. Next update at 13:30UTC

Posted May 30, 2020 - 13:00 UTC

Investigating

We are currently investigating check delays issue. Next update at 13:00UTC

Posted May 30, 2020 - 12:49 UTC