Service degration in manual tasks

Incident Report for Onfido

Resolved

Incident is resolved. We are now working on our backlog

Posted May 10, 2022 - 23:08 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 10, 2022 - 22:05 UTC

Identified

Our authentication services are undergoing issues

We are in contact with our providers in order to resolve this issue as soon as possible

Posted May 10, 2022 - 21:06 UTC

Investigating

Currently we are facing a problem with our authentication systems, as such we are having degradation of service with our analysts. Please bear with us as we try to solve the issue.

Posted May 10, 2022 - 20:43 UTC

This incident affected: Europe (onfido.com) (API), USA (us.onfido.com) (API), and Canada (ca.onfido.com) (API).