QES tasks degraded performance

Incident Report for Onfido

Resolved

QES is operational again.
Posted Apr 21, 2026 - 17:12 UTC

Update

Our provider is slowly recovering, we expect some QES tasks to complete.
Posted Apr 21, 2026 - 17:02 UTC

Update

Our provider continues experiencing issues and is working on a fix.
Posted Apr 21, 2026 - 16:12 UTC

Update

Our provider is still experiencing issues. All QES tasks cannot complete for now.
Posted Apr 21, 2026 - 15:14 UTC

Identified

We identified an issue with one of our provider and some QES tasks may encounter some problems.
Posted Apr 21, 2026 - 14:28 UTC
This incident affected: Europe (onfido.com) (QES).