Deteriorate performance for Watchlist product

Incident Report for Onfido

Resolved

Impacted checks are now completed.
Performance is now back to normal
Posted Sep 03, 2024 - 14:48 UTC

Update

We are continuing to monitor for any further issues.
Posted Sep 03, 2024 - 14:47 UTC

Update

We are continuing to monitor for any further issues.
Posted Sep 03, 2024 - 14:45 UTC

Monitoring

The 3rd party provider issue is now resolved.
Watchlist performance is now back to normal.
Any impacted checks will be re-run shortly
Posted Sep 03, 2024 - 14:44 UTC

Update

We are continuing to work on a fix for this issue.
Posted Sep 03, 2024 - 14:42 UTC

Identified

The issue has been identified on 3rd party provider
Posted Sep 03, 2024 - 14:42 UTC

Update

We are continuing to investigate this issue.
Posted Sep 03, 2024 - 14:42 UTC

Investigating

We are currently investigating the issue
Posted Sep 03, 2024 - 14:27 UTC
This incident affected: USA (us.onfido.com) (Watchlist) and Europe (onfido.com) (Watchlist).