Increased latency on check creation

Incident Report for Onfido

Resolved

This incident has been resolved. A small backlog of manual tasks will be cleared within the next 1-2 hours.
Posted Mar 31, 2025 - 22:03 UTC

Monitoring

The issue has been resolved and we are monitoring the results.
Posted Mar 31, 2025 - 21:43 UTC

Investigating

We are currently experiencing an issue that is negatively impacting latency on check completion.
Posted Mar 31, 2025 - 21:41 UTC
This incident affected: Europe (onfido.com) (Document Verification).