Degradated Facial Checks Processing

Incident Report for Onfido

Resolved

This incident has been resolved.
Posted Nov 17, 2020 - 18:03 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 17, 2020 - 17:30 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 17, 2020 - 17:30 UTC

Investigating

We had an internal issue with our facial checks processing for selfie and liveness. Check turnaround time is higher than usual. We are currently processing the backlog of checks created between 4:55-5:15 UTC.
Posted Nov 17, 2020 - 17:30 UTC
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