IDR: provider issue causing delays on reports

Incident Report for Onfido

Resolved

Our services are operational again.
Posted Oct 20, 2026 - 09:59 UTC

Monitoring

Errors stopped. We're monitoring our services to make sure everything is back to normal.
Posted Oct 20, 2026 - 09:25 UTC

Update

Our provider is affected by a major global incident at one of its vendors, which is actively being worked on.
Posted Oct 20, 2026 - 08:55 UTC

Update

The provider is aware of the issue. We're still ready to resume our services as soon as the issue is solved.
Posted Oct 20, 2026 - 07:52 UTC

Identified

Our provider is still experiencing issues. We're closely monitoring the situation.

ID-UK is our most impacted service.
Posted Oct 20, 2026 - 07:05 UTC

Investigating

One of our provider is having issues, which will cause delays on some reports.

We're investigating the issue.
Posted Oct 20, 2026 - 06:23 UTC
This incident affected: USA (us.onfido.com) (Identity Enhanced) and Europe (onfido.com) (Identity Enhanced).