Dashboard Users unable to Login

Incident Report for Onfido

Resolved

This incident has been resolved.
Posted Feb 05, 2025 - 19:21 UTC

Monitoring

We are monitoring an issue where Users were unable to login when trying to access the Dashboard in the EU region.

The issue started at 17:38 UTC and a fix was deployed at 18:51 UTC.

Users that were already logged in into the Dashboard were unaffected.
Posted Feb 05, 2025 - 19:10 UTC
This incident affected: Europe (onfido.com) (Dashboard).