From Jan 2nd 2024, 14:28 UTC, until Jan 2nd, 16:06 UTC, there was an increase in Turn Around Time (TaT) for a subset of document checks being processed. The percentage of document reports impacted was as follows:
The majority of these reports were completed immediately after the problem was resolved.
The remaining that needed manual review were progressively cleared, with all reports completed by Jan 3rd, 2024, 06:00 UTC.
A functional bug was introduced upon releasing a service responsible for processing part of the document check, resulting in incomplete processing of some document reports.
Times are displayed in UTC
Jan 2nd 2024
Jan 3rd 2024
Additional E2E tests are being added to cover relevant edge cases (ETA: Q1 2024).
Review our observability procedures to improve the recovery time for document report processing incidents (ETA: Q2 2024).