Processing times are back to normal. This issue is now resolved. Post-mortem to follow soon.
Posted Jul 27, 2026 - 19:21 UTC
Update
Processing time keeps improving, all systems are now operational.
Posted Jul 27, 2026 - 19:20 UTC
Monitoring
We implemented a fix and continue to monitor the quality of processing time, which is now improved.
Posted Jul 27, 2026 - 19:18 UTC
Identified
We've identified the root cause of degraded performance in our US search cluster and are actively working to resolve it. We'll follow up once fully restored.
Posted Jul 27, 2026 - 18:51 UTC
Update
We are seeing degraded performance of some nodes in our search cluster for indexed faces. We continue to investigate the root cause and possible remediations.
Posted Jul 27, 2026 - 18:23 UTC
Investigating
We are currently investigating delays in our US cluster for the processing of Facial Similarity, Document and Known Faces reports.
Posted Jul 27, 2026 - 18:12 UTC
This incident affected: USA (us.onfido.com) (API, Document Verification, Facial Similarity, Known faces).