We’re seeing recovery across our internal metrics, and processing has now returned to full capacity. At this time, the issue appears to be resolved.
Our current leading hypothesis is resource contention on a shared Amazon RDS instance that several services depend on, potentially related to a VACUUM operation running alongside a long-running job deleting a large volume of accumulated historical data. We have not yet confirmed the root cause and will continue investigating as follow-up, but service has been restored for now.
We'll be following up with a public post-mortem.
Posted Jun 22, 2026 - 17:56 UTC
Monitoring
We're currently monitoring the EU cluster after an Amazon RDS issue.
Posted Jun 22, 2026 - 17:44 UTC
This incident affected: Europe (onfido.com) (API, Dashboard, Applicant Form, Document Verification, Facial Similarity, Watchlist, Identity Enhanced, Webhooks, Known faces, Autofill, QES, Device Intelligence).