Identity Enhanced issues

Incident Report for Onfido

Resolved

The provider has resolved the issue, and the service is now operating normally
Posted Jul 24, 2026 - 07:08 UTC

Monitoring

We are seeing our provider's service recovery and request success rates improving. We continue to monitor the situation closely.
Posted Jul 24, 2026 - 05:09 UTC

Update

We are continuing to work on a fix for this issue.
Posted Jul 24, 2026 - 04:55 UTC

Identified

We are working with our third-party provider to resolve the issue and will share updates as they become available.
Posted Jul 24, 2026 - 04:36 UTC

Investigating

Identity Enhanced is experiencing a major decrease in clear rates for applicants all other the world except UK
Posted Jul 24, 2026 - 04:18 UTC
This incident affected: USA (us.onfido.com) (Identity Enhanced) and Europe (onfido.com) (Identity Enhanced).
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