QES tasks cannot be completed

Incident Report for Onfido

Resolved

The service is operational and stable.
Posted Nov 12, 2026 - 18:03 UTC

Monitoring

The service is operational again.
Tasks which have been waiting for the issue to be fixed are now completed.
Posted Nov 12, 2026 - 17:48 UTC

Identified

The issue is caused by an outage at one of our providers. We're monitoring their progress toward a fix.
Posted Nov 12, 2026 - 17:29 UTC

Investigating

We are investigating an issue with one of our provider, which makes the completion of QES impossible. Those will be delayed until we solve the issue.
Posted Nov 12, 2026 - 17:19 UTC
This incident affected: Europe (onfido.com) (QES).