Elevated errors on GET /motion_captures list endpoint

Incident Report for Onfido

Resolved

This incident is resolved.

It was caused by a faulty code change which has been reverted.

We apologize for this disruption. A detailed postmortem will follow once we've concluded our investigation.
Posted Nov 04, 2026 - 19:15 UTC

Update

We continue to monitor the situation. The system remains stable.
Posted Nov 04, 2026 - 19:03 UTC

Identified

The issue has been identified and we are monitoring the resolution
Posted Nov 04, 2026 - 18:10 UTC

Monitoring

A fix has been deployed and we are monitoring
Posted Nov 04, 2026 - 18:10 UTC

Investigating

Increased 404 eror rate when listing motion media
Posted Nov 04, 2026 - 15:20 UTC
This incident affected: USA (us.onfido.com) (Facial Similarity), Canada (ca.onfido.com) (Facial Similarity), and Europe (onfido.com) (Facial Similarity).