Degraded performance for Identity Reports in UK jurisdiction

Incident Report for Onfido

Resolved

This incident has been resolved
Posted Sep 30, 2026 - 14:01 UTC

Update

We are continuing to monitor for any further issues.
Posted Sep 30, 2026 - 12:37 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 30, 2026 - 12:35 UTC

Identified

The issue has been identified and we applied a workaround
Posted Sep 30, 2026 - 11:20 UTC

Investigating

We are facing issues with our providers and we see Identity Reports not being processed in UK jurisdiction
Posted Sep 30, 2026 - 10:55 UTC
This incident affected: Europe (onfido.com) (Identity Enhanced).