Identity Enhanced is experiencing a significant decrease in TaT for applicants globally (excluding UK, US applicants)

Incident Report for Onfido

Resolved

The issue on the provider's side was resolved. All the affected reports will be fixed.

Posted Oct 09, 2025 - 12:54 UTC

Update

Our provider has identified the issue and is actively working on a fix.

Posted Oct 09, 2025 - 12:28 UTC

Update

The issue is identified, and the provider is working on the fix, but does not provide an ETA yet.

Posted Oct 09, 2025 - 11:29 UTC

Update

Our provider is working on fixing the issue.

Posted Oct 09, 2025 - 10:36 UTC

Identified

We are in contact with our providers in order to resolve this issue as soon as possible

Posted Oct 09, 2025 - 09:45 UTC

Update

We are continuing to investigate this issue.

Posted Oct 09, 2025 - 09:42 UTC

Investigating

TaT of Identity Enhanced are affected and could be lower than usual.

We are in contact with our providers in order to resolve this issue as soon as possible

Posted Oct 09, 2025 - 08:35 UTC

This incident affected: USA (us.onfido.com) (Identity Enhanced) and Europe (onfido.com) (Identity Enhanced).