All Device Intelligence reports created on the 23rd of September 2025 between 06:59 and 08:06 UTC were withdrawn. Moreover, as a consequence the corresponding Studio Tasks did not complete during the incident.
Once the root cause was identified and fixed, all withdrawn reports were re-processed and the results were delivered through Webhooks or can be fetched through the Public API.
A faulty deployment in the service that processes the results for this report/task type was released at 06:59 UTC.
06:59 UTC: The service that processes device intelligence reports starts to be deployed into production in all regions.
07:05 UTC: Deployment finishes with success
07:08 UTC: First responders are notified about a slight increase in error rate in Studio tasks
07:21 UTC: First responder starts looking into the issue, without clear indication the deployment was the cause of the error rate increase
07:50 UTC: We understand that 100% of device intelligence reports were withdrawn, showing a larger issue than just an error rate increase in Studio
08:06 UTC: Roll back the service that is responsible for processing this type of report completed and error rate recovers
09:05 UTC: Start preparing to reprocess withdrawn reports
09:44 UTC: Report reprocessing started
10:37 UTC: Report reprocessing finished