The resources have been updated and infrastructure is stable. The affected services are operating normally.
Posted Nov 12, 2026 - 16:49 UTC
Update
We have stabilised the current infrastructure and we are working with our provider to deploy improved resources.
Posted Nov 12, 2026 - 16:12 UTC
Identified
The root cause was identified and we are working on a solution for the issue
Posted Nov 12, 2026 - 15:46 UTC
Update
There is an ongoing infrastructure issue and we are in discussions with our provider to resolve it
Posted Nov 12, 2026 - 15:11 UTC
Update
Facial Similarity reports, which were previously identified to also be suffering from minor delays, are back to normal functioning.
We continue to investigate the underlying issue and delays in Known Faces and Repeat Attempts.
Posted Nov 12, 2026 - 14:59 UTC
Update
We are continuing to investigate this issue.
Posted Nov 12, 2026 - 14:57 UTC
Investigating
Since ~1pm UTC, we started to experience degraded performance in our search cluster for faces, affecting both Known Faces reports, and Repeat Attempts. Some processing might be suffering unexpected delays.
Posted Nov 12, 2026 - 14:36 UTC
This incident affects: Canada (ca.onfido.com) (Document Verification, Facial Similarity, Known faces).