Identity Enhanced is experiencing a major decrease in clear rates for applicants all other the world except UK

Incident Report for Onfido

Resolved

The issue has been resolved by our external provider and Identity Record service is now back to normal.
Posted Sep 11, 2023 - 15:21 UTC

Monitoring

The degradation has stopped since 14:49 UTC. We will monitor if the issue is fully resolved.
Posted Sep 11, 2023 - 15:13 UTC

Identified

The underlying provider has found the issue and is working on a fix.
Posted Sep 11, 2023 - 15:07 UTC

Update

We are still investigating issues with one of the providers for identity enhanced.
Posted Sep 11, 2023 - 14:16 UTC

Investigating

We are currently investigating the issue in one of the providers
Posted Sep 11, 2023 - 13:56 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 11, 2023 - 13:55 UTC
This incident affected: USA (us.onfido.com) (Identity Enhanced) and Europe (onfido.com) (Identity Enhanced).