Our provider was able to fix the issue and we don't get any error when contacting them.
The TaT of QES tasks is back to normal.
Monitoring the situation to make sure the errors don't come back.
Posted Jun 17, 2026 - 08:48 UTC
Update
We're working closely with our provider to find the reason of the remaining errors.
The error rate contacting our provider is stable and the impact on the QES task TaT is under control.
Posted Jun 17, 2026 - 08:17 UTC
Update
Our provider's error rate dropped significantly. The TaT of QES tasks is now close to the usual value.
Posted Jun 17, 2026 - 06:50 UTC
Update
Our provider is still working on fixing the issue. We're monitoring the impact and we're making sure to keep the TaT as low as possible, considering the situation.
Posted Jun 17, 2026 - 06:19 UTC
Update
Our provider is actively working on fixing the issue.
Posted Jun 17, 2026 - 05:30 UTC
Identified
One of our providers is still experiencing issues, resulting in higher TaT for electronic signature tasks.
Posted Jun 17, 2026 - 04:59 UTC
This incident affected: Europe (onfido.com) (QES).