US Infrastructure Maintenance
Scheduled Maintenance Report for Onfido
The scheduled maintenance has been completed.
Posted Nov 29, 2023 - 10:01 UTC
The maintenance operations are done. We are now monitoring the system.
Posted Nov 29, 2023 - 09:55 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 29, 2023 - 08:30 UTC
We will be performing a series of system upgrades, during which Onfido services in the US instance will be unavailable.

We have selected this timeframe to limit the impact to our customers, since check volume is typically low. As no checks in the US instance can be processed during this maintenance window, please plan accordingly and notify your end users, if applicable.
Posted Nov 14, 2023 - 15:07 UTC
This scheduled maintenance affected: USA ( (API, Dashboard, Document Verification, Facial Similarity, Watchlist, Identity Enhanced, Webhooks, Known faces, Autofill).