This incident has been resolved. We have confirmed that the fix has solved the underlying error on Identity Reports (UK). Thank you for your patience.
Posted Oct 29, 2026 - 10:51 UTC
Monitoring
The fix for the Identity Reports (UK) issue has worked and the checks with errors have stopped. Previously affected checks will be reprocessed automatically. We will keep monitoring.
Posted Oct 29, 2026 - 10:47 UTC
Identified
Our team has identified the source of the issue with the Identity Reports (UK) errors, which is related to one of our third-party data providers, and is working to address the problem.
Posted Oct 29, 2026 - 10:39 UTC
Investigating
We're investigating reports of problems completing Identity Reports (UK). Some checks may take longer than usual or return errors. We are working hard to make sure that completion times return to normal.
Posted Oct 29, 2026 - 10:33 UTC
This incident affected: Europe (onfido.com) (Identity Enhanced).