Errors when processing checks in Canada region

Incident Report for Onfido

Resolved

This incident has been resolved.
Posted Dec 19, 2025 - 11:00 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 19, 2025 - 10:52 UTC

Update

We are continuing to work on a fix for this issue.
Posted Dec 19, 2025 - 10:39 UTC

Identified

The issue has been identified and we are proceeding to the fix. We will provide an update in 15 minutes.
Posted Dec 19, 2025 - 10:35 UTC
This incident affected: Canada (ca.onfido.com) (API, Document Verification).