An increase of Facial Similarity Video Manual tasks backlog resulted in higher processing times for about 21% of that variant’s traffic.
A spike in Biometric Video volumes overwhelmed our BPO resources, lengthening Facial Similarity Video check turnaround times impacting around 20% of variant traffic.
01:16 GMT: A significant backlog of tasks was reported.
03:27 GMT: BPO team allocated more analysts to process pending video tasks.
06:33 GMT: Backlog was cleared.
Not applicable: the increase in TaT resulted exclusively from an unexpected spike in volume that created a backlog for manual analysts. There were no system issues.