Increased latency on check creation

Incident Report for Onfido

Resolved

This incident has been resolved.
Posted Dec 19, 2023 - 16:51 UTC

Monitoring

We have implemented a fix for this issue.

We are monitoring closely to make sure issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet and we appreciate your patience during this incident.
Posted Dec 19, 2023 - 14:05 UTC

Investigating

We've currently experiencing issues that are negatively impacting latency on check creation.

Our next update will be in 15 minutes. Thank you for your patience.
Posted Dec 19, 2023 - 13:46 UTC
This incident affected: Europe (onfido.com) (Document Verification).