All Systems Operational

Uptime over the past 90 days. View historical uptime.
Europe (onfido.com) Operational
90 days ago
99.97 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Dashboard Operational
90 days ago
99.99 % uptime
Today
Applicant Form Operational
90 days ago
99.99 % uptime
Today
Document Verification Operational
90 days ago
99.99 % uptime
Today
Facial Similarity Operational
90 days ago
99.99 % uptime
Today
Watchlist Operational
90 days ago
99.97 % uptime
Today
Identity Enhanced Operational
90 days ago
99.94 % uptime
Today
Webhooks Operational
90 days ago
99.99 % uptime
Today
Known faces Operational
90 days ago
99.99 % uptime
Today
Autofill Operational
90 days ago
99.99 % uptime
Today
QES Operational
90 days ago
99.88 % uptime
Today
Device Intelligence Operational
90 days ago
99.99 % uptime
Today
USA (us.onfido.com) Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
100.0 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Watchlist Operational
90 days ago
99.98 % uptime
Today
Identity Enhanced Operational
90 days ago
99.95 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill Operational
90 days ago
100.0 % uptime
Today
Device Intelligence Operational
90 days ago
100.0 % uptime
Today
Canada (ca.onfido.com) Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
100.0 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill Operational
90 days ago
100.0 % uptime
Today
Device Intelligence Operational
90 days ago
100.0 % uptime
Today
JS SDK Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 1, 2026

No incidents reported today.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

Delays in processing reports in the US cluster
Resolved - Processing times are back to normal. This issue is now resolved. Post-mortem to follow soon.
Jul 27, 19:21 UTC
Update - Processing time keeps improving, all systems are now operational.
Jul 27, 19:20 UTC
Monitoring - We implemented a fix and continue to monitor the quality of processing time, which is now improved.
Jul 27, 19:18 UTC
Identified - We've identified the root cause of degraded performance in our US search cluster and are actively working to resolve it. We'll follow up once fully restored.
Jul 27, 18:51 UTC
Update - We are seeing degraded performance of some nodes in our search cluster for indexed faces. We continue to investigate the root cause and possible remediations.
Jul 27, 18:23 UTC
Investigating - We are currently investigating delays in our US cluster for the processing of Facial Similarity, Document and Known Faces reports.
Jul 27, 18:12 UTC

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Identity Enhanced issues
Resolved - The provider has resolved the issue, and the service is now operating normally
Jul 24, 07:08 UTC
Monitoring - We are seeing our provider's service recovery and request success rates improving. We continue to monitor the situation closely.
Jul 24, 05:09 UTC
Update - We are continuing to work on a fix for this issue.
Jul 24, 04:55 UTC
Identified - We are working with our third-party provider to resolve the issue and will share updates as they become available.
Jul 24, 04:36 UTC
Investigating - Identity Enhanced is experiencing a major decrease in clear rates for applicants all other the world except UK
Jul 24, 04:18 UTC

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

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