All Systems Operational

About This Site

SECURITY BULLETIN


There has been a recent uptick in phishing attacks targeting financial services companies. Out of an abundance of caution, we strongly recommend that customers take steps to prevent account compromises.

Multifactor authentication is required for all Onfido dashboard access, and we are continuing to evaluate additional safeguards available to customers while enabling access for your administrators. We recommend that all customers implement SSO (see set up instructions here), use strong passwords, and review your user accounts regularly.

If you have questions, reach out to your account rep or our support team at identity-support@entrust.com

Europe (onfido.com) Operational
90 days ago
99.98 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
99.97 % uptime
Today
Applicant Form Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
99.98 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Watchlist Operational
90 days ago
100.0 % uptime
Today
Identity Enhanced Operational
90 days ago
99.94 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill ? Operational
90 days ago
100.0 % uptime
Today
QES Operational
90 days ago
99.96 % uptime
Today
Device Intelligence Operational
90 days ago
100.0 % uptime
Today
USA (us.onfido.com) Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
100.0 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Watchlist Operational
90 days ago
100.0 % uptime
Today
Identity Enhanced Operational
90 days ago
99.94 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill ? Operational
90 days ago
100.0 % uptime
Today
Device Intelligence Operational
90 days ago
100.0 % uptime
Today
Canada (ca.onfido.com) Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
100.0 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill ? Operational
90 days ago
100.0 % uptime
Today
Device Intelligence Operational
90 days ago
100.0 % uptime
Today
JS SDK Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Sep 16, 2025

No incidents reported today.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025
Resolved - This incident has been resolved.
Sep 13, 19:34 UTC
Monitoring - A fix has been implemented. The team is now monitoring the performance and ensuring the correct propagation of all check results.
Sep 13, 19:00 UTC
Investigating - We've identified latency updating classic dashboard results around 18:00 UTC.
Sep 13, 18:57 UTC
Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

Sep 2, 2025
Resolved - This incident has been resolved. QES tasks are being processed as normal.
Sep 2, 23:38 UTC
Monitoring - The maintenance is over. Service has resumed.
Sep 2, 23:22 UTC
Identified - Our third-party provider is performing maintenance. All Qualified Electronic Signature capture tasks are stuck in progress. Potential interruption expected up until 00:00 UTC
Sep 2, 22:00 UTC
Resolved - This incident has been resolved
Sep 2, 01:40 UTC
Update - One of our third-party providers continues experiencing technical difficulties. Applicants from locations outside of US and UK are facing increased Turnaround Times (TaT)
Sep 1, 22:59 UTC
Identified - One of our third-party providers is experiencing technical difficulties. This impacts Turnaround times of our Identity reports.
Sep 1, 22:20 UTC